Privacy Policy

Information Collection

Rossco's Care Services collects personal information necessary to provide mentoring and coaching services. This includes:

• Contact details (name, phone, email, address)
• Information about the child/young person's needs and goals
• Session notes and progress updates
• Consent forms and agreements

How We Use Your Information

Personal information is used solely for:

• Providing mentoring and coaching services
• Communicating with parents/guardians
• Tracking progress and outcomes
• Meeting legal obligations

Information Storage & Security

All personal information is stored securely in accordance with Australian Privacy Principles (APPs). We use secure, password-protected systems and limit access to authorized personnel only.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Make a complaint about our handling of your information

Contact: For privacy enquiries, email hello@rossmatthews.com.au or call 0434 633 193

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: December 2025